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Appeal Procedures for Fees/Charges/Refunds

Any individual may appeal the assessment, application, calculation, collection, or interpretation of any University fee, charge, deposit, or refund. The University has developed the following processes for an appeal:

Traffic Fines/Citations

Traffic fines and citations may be appealed through a separate process on forms available from the Parking Office located in 120 Zach Curlin Parking Garage or online; Office of Judicial Affairs located in room 105 of the University Center; or the Student Government Association Office located in room 411 of the University Center.

Residence Life and Dining Services

Appeals related to Residence Life and Dining Services financial matters (including Child Care Center ) should be filed first with the Office of Residence Life and Dining Services, 011 Richardson Towers, Memphis TN 38152 for processing. Decisions of the Office of Residence Life and Dining Services may be appealed in writing to the Office of the Assistant Vice President of Student Affairs and the Dean of Students. This decision may be appealed to the University Fee/Refund Appeals Committee.

Tuition-Related University Fees/Charges, Refunds, etc.

The University's guideline explaining how to file an appeal is available online. Please read the policy, and if your situation meets the criteria outlined, complete the Appeal Form and submit to the Bursar's Office. The Bursar's office will provide a decision in writing via e-mail to the appellant's University of Memphis e-mail account. Decisions of the Bursar's Office may be appealed in writing to the Office of the Assistant Vice President for Finance.

The Office of the Assistant Vice President for Finance will provide a decision in writing of those matters appealed to that office. This decision may be appealed to the University Fee/Refund Appeals Committee. The recommendation of the committee will be forwarded to the Vice President for Business and Finance for a final decision, which will conclude the University's appeal process.

If you have already submitted an appeal to the Bursar's Office, Assistant Vice President for Finance, or the University's Fee/Refund Appeals Committee, you may check the status of your appeal in the Appeals Database.

Please note: It may take up to 5 business days for your appeal status to be updated in the database.