Procurement Services Customer Service Survey Form
Please indicate the importance of the following items.
  
Not at all
important
  
  
  
Extremely
important
Courtesy of Procurement Services employees 1 2 3 4 5
Responsiveness of Procurement Services employees 1 2 3 4 5
Knowledge level demonstrated by Procurement Services employees 1 2 3 4 5
Accuracy of information provided by Procurement Services employees 1 2 3 4 5
Speed of the purchasing process 1 2 3 4 5
Ease of the purchasing process 1 2 3 4 5
Accuracy of purchase order processing 1 2 3 4 5
Procurement Services overall 1 2 3 4 5
Please indicate your level of satisfaction with each of the following items.
  
Strongly
dissatisfied
  
  
  
Strongly
satisfied
Courtesy of Procurement Services employees 1 2 3 4 5
Responsiveness of Procurement Services employees 1 2 3 4 5
Knowledge level demonstrated by Procurement Services employees 1 2 3 4 5
Accuracy of information provided by Procurement Services employees 1 2 3 4 5
Speed of the purchasing process 1 2 3 4 5
Ease of the purchasing process 1 2 3 4 5
Accuracy of purchase order processing 1 2 3 4 5
Procurement Services overall 1 2 3 4 5

Are you?
Faculty Staff

How long have you been working at the University of Memphis?
Less than 1 year 1-5 years More than 5 years Don't know

How many times have you used of Procurement Services in the past year?
Zero   1 time   2-4 times   5 or more times

How can we improve the purchasing process?
Any other comments/suggestions?
Optional:
Your Name   
Department