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Customer Feedback Form

Procurement Services is committed to meeting the needs of its customers—departments and personnel who seek assistance or information to manage or improve their own service.

These feedback items below are based upon the office’s Standards of Performance. Please provide frank feedback about the quality of the service received to assist us with improving our support to the University.

Service Provided:

Customer Name: 

Principal Procurement Services Staff: 

Procurement Services Standards of Performance Satisfaction Rating Comments
1. Maintain sound business practices and integrity Exceeds standards
Meets standards
Does not meet standards
Not Applicable
2. Communicate clearly and professionally Exceeds standards
Meets standards
Does not meet standards
Not Applicable
3. Interact constructively with all customers Exceeds standards
Meets standards
Does not meet standards
Not Applicable
4. Provide accurate data, information, and reports Exceeds standards
Meets standards
Does not meet standards
Not Applicable
5. Respond to inquiries and requests in a timely and professional manner Exceeds standards
Meets standards
Does not meet standards
Not Applicable
6. Satisfy customers who use Procurement Services Exceeds standards
Meets standards
Does not meet standards
Not Applicable

Please enter your phone number if you wish to discuss the project or your feedback further:

Current Date: 11/22/2009