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Results

Individual supervisors receive their own results, along with Departmental and Divisional averages, presented in a standard reporting format Acrobat Document. To protect the confidentiality of respondents and to enhance the reliability and credibility of the results, only those supervisors with at least three direct reports receive an individual-level report.

The feedback report provides information about four primary leadership functions:

  • The People Function - Leaders and supervisors need to ensure a positive, employee-oriented climate. Supervisors should encourage employee development, stress the importance of teamwork, and respond to individual employee differences.

  • The Adaptive Function - Leaders and supervisors need to ensure flexibility in order to meet changing work conditions and requirements. Supervisors should try new approaches, solve work-related problems, and search for ways to do jobs better.

  • The Stability Function - Leaders and supervisors need to ensure a consistent, structured work environment. Supervisors should maintain work rules, coordinate work assignments and provide reliable work-related information.

  • The Task Function - Leaders and supervisors need to ensure that their work group meets its goals and targets. Supervisors should make sure that objectives are achieved, that employees understand what is expected, and that department priorities are accepted.

In addition, the report provides important information regarding employees' perceptions of their supervisor's focus on Customer Service. Supervisors and managers need to be committed to quality customer service. Supervisors should communicate service standards, reinforce the standards with motivation and support, and emphasize the importance of continuous improvement in the provision of customer service.

See the description of the theoretical framework Acrobat Document for a more in-depth look at these four functions.

View a worksheet Acrobat Document to assist you with interpreting an individual supervisor's results.

A summary of the Division's overall results is included in the Final Report Acrobat Document on the 2002 Process.